COVID-19 ALLSTATE CUSTOMER RELIEF








Allstate Is Here To Help

As society works together to slow the spread of COVID-19, there are more people at home, driving less and having fewer accidents. Given this decline in driving, we are announcing the Allstate Shelter-in-Place Payback of more than $600 million in April and May for our auto insurance customers.

In addition to the Shelter-in-Place Payback, Allstate is offering free identity protection, payment relief and extended coverage.

Please take a moment to review the support being provided and detail on how to access these benefits.

SHELTER-IN-PLACE PAYBACK

  • On average, personal auto insurance customers will receive 15 percent money back based on their monthly premium in April and May.*

  • Allstate will automatically deposit money back to the bank or credit card account used for a customer’s most recent payment, or apply credits to accounts. Please check your payment information to make sure it is up to date.

  • Customers can get payment faster and view April payment detail in the Allstate Mobile App. And, since our lives have become more digital, we are providing free identity protection for the rest of the year, also through the App. Payments for the Shelter-in-Place Payback will occur during the months of April and May for our auto insurance customers.

FREE IDENTITY PROTECTION

  • Allstate Identity Protection helps protect people from identity theft and financial fraud, while giving them more control over the private information they share through online accounts.

  • U.S. residents can receive the Allstate Identity Protection product free for the rest of the year when they sign up in April or May, regardless of whether they are already an Allstate customer or not, by accessing https://allstateidentityprotection.com/.

  • Access to the free Allstate Identity Protection service will end on 12/31/2020. A credit card is required for enrollment, but consumers won't be charged. You will have the option to elect into a paid subscription before your free service ends.

PAYMENT RELIEF

  • Allstate auto, home and powersport insurance customers facing financial challenges can request a special payment plan that delays payments for 60 days with no penalty.

EXTENDED COVERAGE

  • Allstate will automatically cover customers who use their personal vehicles to deliver food, medicine and other goods for a commercial purpose during the COVID-19 emergency period. Standard personal auto policies typically exclude such coverage. This additional protection will be added to policies in all states and will be in effect while a COVID-19 emergency order is in place in your state. No action is required on your part.

You're in Good Hands®. It's more than our slogan, it's what we do. We remain open and ready to serve you during this time of uncertainty.

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